Refund Policy

Thank you for shopping at Hugzzy. We want you to be completely satisfied with your purchase. As part of our commitment to high-quality service, we offer a straightforward return and refund process compliant with UK consumer regulations.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, you must contact our customer support team at support@hugzzy.com.

⚠️ Important: Please do not send your purchase back to the manufacturer or the address listed on the shipping label. Returns sent to us without prior authorization will not be accepted. Once your return request is approved, we will provide you with the correct return shipping details and instructions.

3. Return Shipping Costs

• Customer Choice / Change of Mind: If you are returning the product because you changed your mind or ordered the wrong variant, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

• Damaged or Faulty Items: If the product arrives defective or damaged, we will fully cover the costs or issue a replacement immediately (see Section 4).

4. Damages, Faults, and Incorrect Items

Please inspect your order upon reception. Contact us immediately at support@hugzzy.com if the item is defective, damaged, or if you receive the wrong item.

To expedite the process, please include:

• Your order number.

• Clear photos or a short video showing the damage or functional defect of the product.

Once verified, we will either ship a brand-new replacement at no extra cost or process a full refund, depending on your preference.

5. Cancellations

Because we process orders rapidly to ensure fast delivery to the UK, cancellations can only be requested within 12 hours of placing your order. After this window, the package may have already been dispatched, and you will need to follow the standard return process after the item arrives.

6. Refunds Process

We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.